FAQ

ALMA platters and coasters are made from 6mm Porcelain. You can read more about Porcelain here.

The Porcelain used to manufacture ALMA platters are made in Italy, the country that masters the technology. This type of material is not produced in Australia. We purchase the Porcelain from local suppliers, and all our platters are made in Australia. We also source all products involved in the process to produce, packaging, marketing, and more, from local suppliers.

ALMA IDEAS is certified as Australian Made under Licensee ID number 11183

ALMA platters and coasters are stain resistant.
You can read more about Porcelain properties here.

Yes, you can cut on your platters, they are also scratch resistant.
You can read more about Porcelain properties here.

Yes, they are perfect to have close to your hotplate or oven. You can place your hot pans on ALMA platters and coasters as they are heat resistant.
You can also use the platters to place the oily cutlery you use to cook because the Platters are stain resistant.
The material which the platters and coasters are made are very durable and resistant.
You can read more about Porcelain properties here.

Yes, they are perfect to have close to your hotplate or oven. You can place your hot pans on ALMA platters and coasters as they are heat resistant.
You can also use the platters to place the oily cutlery you use to cook because the Platters are stain resistant.
The material which the platters and coasters are made are very durable and resistant.
You can read more about Porcelain properties here.

Because they are not porous and the absorption level is close to zero, they are perfect for that. They are resistant to bacteria and very hygienic, completely suitable for contact with food. You can read more about Porcelain properties here.

They are easy to clean; you only need to wipe with a cloth or sponge. Depending on the size of the platters, you can wash in your dishwasher.

No, they are very light!
Because they are lightweight, they can be handle easily by an older person, kids, or any person with a permanent or temporary disability.
You can read more about Porcelain properties here.

They are easy to clean; you only need to wipe with a cloth or sponge. Depending on the size of the platters, you can wash in your dishwasher.

Everything can be easily removed just washing them with water and soap. However, if something gets stuck (candle wax, for example), you can use a blade horizontally to scrap the surface.If you have any queries, you can send us an email to: contact@almaideas.com.au

Yes, they are stain, heat and scratch resistant. Lemon, wine, tomato sauce, or oil will not stain your platters and coasters.
You can read more about Porcelain properties here.

ALMA platters and coasters are stain resistant.
Yes, they are stackable.

They are designed under 60cm with the purpose to fit in your cabinetry.
You can stack them horizontally or vertically if you want to save space.

No, they will not. All Platters have 3M Silicone bumpon underneath to protect all surfaces. All Coasters have thin cork protection underneath.

Yes. Although Porcelain is a durable material, they are not unbreakable.
High impact, fall, torsion can cause your platters to break.

Yes. Although Porcelain is a durable material, they are not unbreakable.
High impact on the edges, fall, can cause your platters edges to chip.

All pricing is in Australian dollars.

All prices include GST.

We accept the following methods of payment:
Visa
Mastercard
PayPal
Apple Pay
Google Pay
AfterPay

Please contact us by email contact@almaideas.com.au, and we will advise whether the cancellation or a change to your order is possible.
It is only possible to cancel or change your order if the picking process has not commenced.

Please read our Return Policy here and follow the steps.

Please find our Return Policy here .

We are based in Melbourne, Victoria.
We don't have a retail shop; you can purchase all our products online.

Please find our Shipping Policy here.

Yes! Please note, though, for purchases outside of Australia, ALMA is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.

All orders will be processed and shipped within 1-2 business days from the order date received.
Local Regular Parcels can take 2-6 business days depending on location.
Australia Post and Couriers are no longer able to guarantee their deliveries due to COVID-19.
For more information on Australia Post COVID-19 updates, please visit their website here.

Orders up to 5kg
Local Regular Post flat rate $15
Local Express Post flat rate $30
If you are ordering from overseas, shipping costs can be found when checking out. If your country is not available, send us a message to contact@almaideas.com.au, and we can arrange shipping to your country.

No - all order information will be emailed to the address you give us when checking out. We don't put anything in the shipment in case it's a present!

All our local and international orders are shipped with Sendle or Australia Post. All our international orders are shipped with Australia Post.
You will be sent a tracking number when your order is dispatched so you can follow your purchase's journey and will have to sign for it when it arrives to make sure it gets to you safely.

Unfortunately no.

We will leave a card with instructions.

We don't have any of our own stores. You can easily buy ALMA products online here.

Please send us an email to contact@almaideas.com.au with your business information and requirements, and we will contact you usually within two business days. You can find more information about B2B here.

Please send us an email to contact@almaideas.com.au with your business information requirements, and we will contact you usually within two business days. You can find more information about stocklist here.